000 00368nam a2200133Ia 4500
100 _aGosney, John W & Boehm, Thomas p
020 _a81-203-1809-9
654 _aCommerce and Management
942 _cBK
245 _aCustomer relationship management essentials
260 _aPrentice Hall of India, New Delhi
_c2000
082 _a658.812 Gos/Boe
300 _axviii,234
999 _c26965
_d26965