000			00317nam a2200133Ia 4500
100			_aBesterfield, Dale H.(etal.)
020			_a81-7808-270-5
250			_a2nd ed
942			_cBK
245			_aTotal quality management
260			_aPerson Education Asia, New Delhi _c1999
082			_a658.562 Bes
300			_aX,533
999			_c27033 _d27033