000 00359nam a2200145Ia 4500
100 _aDale H Besterfield [et al]
020 _a81-7808-270-5
250 _a2nd ed
654 _aCommerce and Management
942 _cBK
245 _aTotal quality management
260 _aPearson Education Asia, New Delhi
_cc1999
082 _a658.562 Bes
300 _ax,533p
999 _c27034
_d27034