000 00322nam a2200133Ia 4500
100 _aGearson, Richard F
020 _a81-7649-597-2
654 _aCommerce and Management
942 _cBK
245 _aMeasuring customer satisfaction
260 _aViva Books, New Delhi
_c2004
082 _a658.812 Ger
300 _aix,116
999 _c27136
_d27136