000 00307nam a2200133Ia 4500
100 _aO'Haver, Joanne M
020 _a0-8436-2013-7
654 _aCom. & Mgt.
942 _cBK
245 _aCustomer/employee relationships
260 _aCahners Books, Massachusetts
_c1977
082 _a658 O'Ha
300 _a20
999 _c2739
_d2739