000 00362nam a2200133Ia 4500
100 _aVyas, parimal H.
020 _a81-87036-68-0
654 _aCommerce and Management
942 _cBK
245 _aManaging and measuring
_bconsumers' satisfaction : (today's marketing mantra)
260 _aBook Enclavce, Jaipur
_c2002
082 _a658.834 Vya
300 _a251
999 _c27457
_d27457