000			00344nam a2200133Ia 4500
100			_aDavid Martin
020			_a81-7371-218-2
654			_aCommerce and Management
942			_cBK
245			_aTough talking : how to handle awkward situations
260			_aUnviersities Press, Hyderabad _cc1994
082			_a658.45 Mar
300			_axiii,224p
999			_c28936 _d28936