000 00415nam a2200133Ia 4500
100 _aSeybold, Patricia B ; Marshak, Ronni T & Lewis, Jeffrey M
020 _a0-7126-6984-1
654 _aCommerce and Management
942 _cBK
245 _aThe customer revolution
_bhow to thrive when customers are in control
260 _aRandom House Businesss Books, London
_c2001
082 _a658.812 Sey
300 _axvii,396
999 _c29659
_d29659