000			00385nam a2200133Ia 4500
100			_aLockwood, Andrew, Baker, Michael & Ghillyer, Andrew (ed.)
020			_a0-304-33486-3
654			_aCommerce and Management
942			_cBK
245			_aQuality management in hospitality : best practice in action
260			_aCassell, London _c1996
082			_a658.562 Loc
300			_aviii,167
999			_c30459 _d30459