| 000 | 00352nam a2200133Ia 4500 | ||
|---|---|---|---|
| 100 | _aBergeron, Bryan | ||
| 020 | _a0-471-20603-2 | ||
| 654 | _aCommerce and Management | ||
| 942 | _cBK | ||
| 245 | _aEssentials of CRM : a guide to customer relationship management | ||
| 260 |
_aJohn Wiley, New York _c2002 |
||
| 082 | _a658.812 Ber | ||
| 300 | _axiii,220 | ||
| 999 |
_c31403 _d31403 |
||