000 00301nam a2200121Ia 4500
100 _aSuresh M Mody
654 _aCommerce and Management
942 _cBK
245 _aCreating customer satisfaction excellence
260 _aD L Shah Trust, Mumbai
_c[n.d.]
082 _a658.562 Mod
300 _aiv,112p
999 _c31547
_d31547