| 000 | 00327nam a2200121Ia 4500 | ||
|---|---|---|---|
| 100 | _aFitzsimmons, James A & Fitzsimmons, Mona J | ||
| 020 | _a0-07-113312-7 | ||
| 942 | _cBK | ||
| 245 | _aService management for competitive advantage | ||
| 260 |
_aMcGraw - Hill, New York _c1994 |
||
| 082 | _a658 Fit/Fit | ||
| 300 | _axviii,462 | ||
| 999 |
_c34482 _d34482 |
||