000 00309nam a2200121Ia 4500
100 _aDuncan, William L
020 _a0-8144-7876-X
942 _cBK
245 _aTotal quality key terms and concepts
260 _aAmerican Management Association, New York
_c1995
082 _aR658.562 Dun
300 _axiii,283
999 _c37609
_d37609