| 000 | 00358nam a2200121Ia 4500 | ||
|---|---|---|---|
| 100 | _aSeybold, Patricia B , Kramer, Mitchell I & Muneer, Muhamed | ||
| 020 | _a81-259-1874-4 | ||
| 942 | _cBK | ||
| 245 | _aCapitalising on customers : an executive's guide to CRM | ||
| 260 |
_aVikas Publishing House, New Delhi _c2005 |
||
| 082 | _a658.812 Sey | ||
| 300 | _ax,183 | ||
| 999 |
_c37981 _d37981 |
||