| 000 | 00376nam a2200133Ia 4500 | ||
|---|---|---|---|
| 100 | _aBlanchard, Ken & Ballard, Jim | ||
| 020 | _a0-7432-7026-2 | ||
| 654 | _aCommerce and Management | ||
| 942 | _cBK | ||
| 245 |
_aCustomer mania! _bit's never too late buils a customer-focused company |
||
| 260 |
_aSimon & Schuster, New York _c2004 |
||
| 082 | _a658.812 Bla | ||
| 300 | _ax,195 | ||
| 999 |
_c38099 _d38099 |
||