000 00393nam a2200133Ia 4500
100 _aMetters, Richard, King-Metters, Kathryn & Pullman, Madeleine
020 _a981-254-244-2
654 _aCommerce and Management
942 _cBK
245 _aSuccessful service operations management
260 _aSouth-Western/Thomson Learning, Australia
_c2004
082 _a658.7 Met
300 _axix,373p
999 _c38170
_d38170