| 000 | 00339nam a2200121Ia 4500 | ||
|---|---|---|---|
| 100 | _aMyers, James H | ||
| 020 | _a0-87757-276-3 | ||
| 942 | _cBK | ||
| 245 |
_aMeasuring customer satisfaction _bhot buttons and other measurement issues |
||
| 260 |
_aAmerican Marketing Association, Chicago _c1999 |
||
| 082 | _a658.812 Mye | ||
| 300 | _axiv,219 | ||
| 999 |
_c38272 _d38272 |
||