000 00414nam a2200133Ia 4500
100 _aConnors, Roger ; Smith, Tom & Hickman, Craig
020 _a1-59184-024-4
654 _aCommerce and Management
942 _cBK
245 _aThe Z principle : Getting results through individual and organiational accountability
260 _aPenguin Group (USA) Inc., New York
_c2004
082 _a658 Con
300 _aviii,235
999 _c38320
_d38320