000 00302nam a2200121Ia 4500
100 _aNakkiran, S & Franklin, D. J
020 _a81-7629-683-X
942 _cBK
245 _aBusiness process outsourcing (BPO)
260 _aDeep & Deep Pub., New Delhi
_c2005
082 _a650 Nak/Fra
300 _axix,308
999 _c39721
_d39721