| 000 | 00374nam a2200133Ia 4500 | ||
|---|---|---|---|
| 100 | _aZemke, Ron (ed) & Woods, John A (ed) | ||
| 020 | _a81-7992-181-6 | ||
| 654 | _aCommerce and Management | ||
| 942 | _cBK | ||
| 245 | _aCustomer service best practices : case studies and strategies | ||
| 260 |
_aJaico publ., Mumbai _c2004 |
||
| 082 | _a658.812 Zem/Woo | ||
| 300 | _axvi,475 | ||
| 999 |
_c40343 _d40343 |
||