| 000 | 00359nam a2200133Ia 4500 | ||
|---|---|---|---|
| 100 | _aZeithal, Valarie A & Bitner,Mary jo | ||
| 020 | _a0-07-053042-4 | ||
| 250 | _a3rd ed | ||
| 942 | _cBK | ||
| 245 | _aService marketing : integral customer focus across the firm | ||
| 260 |
_aTata McGraw Hill, New Delhi _c2003 |
||
| 082 | _a658.8 Zei/Bit | ||
| 300 | _axx, 668 | ||
| 999 |
_c40522 _d40522 |
||