| 000 | 00419nam a2200133Ia 4500 | ||
|---|---|---|---|
| 100 | _aHarvard Business School & Harvard Business Review on customer resationship management | ||
| 020 | _a1-57851-699-4 | ||
| 654 | _aMANAGEMENT | ||
| 942 | _cBK | ||
| 245 | _aHarvard business review on customer relationship management | ||
| 260 |
_aHarvard Business School Press, Boston _c2001 |
||
| 082 | _a658.812 HBR | ||
| 300 | _ax,192 | ||
| 999 |
_c40910 _d40910 |
||