000			00352nam a2200133Ia 4500
100			_aZeithaml, Valarie A [et al]
020			_a0-07-066007-7
250			_a4th ed
942			_cBK
245			_aServices marketing : integrating customer focus across the firm
260			_aTata McGraw Hill, New Delhi _c2008
082			_a658.8 Zei
300			_axxix,743
999			_c43421 _d43421