000 00297nam a2200121Ia 4500
100 _aFutrell, Charles. M
020 _a0-07-310132-X
942 _cBK
245 _aABC's of relationship selling through service
260 _aMcGraw - Hill, London
_c2007
082 _a658.85 Fut
300 _axx, 539
999 _c44235
_d44235