000 00299nam a2200121Ia 4500
100 _aPurohit, H C
020 _a81-7099-924-3
942 _cBK
245 _aConsumer satisfaction and complaining behaviour
260 _aMittal Publications, New Delhi
_c2004
082 _a658.8 Pur
300 _axiv,99
999 _c44290
_d44290