000 00369nam a2200121Ia 4500
100 _aKandampully, Jay, Mok, Connie & Sparks, Beverley (ed.)
654 _aCommerce and Management
942 _cBK
245 _aService quality management in hospitality, tourism and leisure
260 _aJaico Publishing House, Mumbai
_c2004
082 _a647.94 Kan
300 _axvii,339
999 _c44474
_d44474