000			00322nam a2200133Ia 4500
100			_aJoe Batten
020			_a81-7649-521-2
654			_aCommerce and Management
942			_cBK
245			_aBuilding a total quality culture
260			_aViva Books Pvt Ltd, New Delhi _c2004
082			_a658.562 Bat
300			_ax,98p
999			_c44998 _d44998