000 00359nam a2200145Ia 4500
100 _aDale H Besterfield [et al]
020 _a81-203-2883-3
250 _a3rd ed
654 _aCommerce and Management
942 _cBK
245 _aTotal quality management
260 _aPrentice-Hall of India, New Delhi
_c2005
082 _a658.562 Bes
300 _axi,640p
999 _c45619
_d45619