| 000 | 00430nam a2200133Ia 4500 | ||
|---|---|---|---|
| 100 | _aAllen, Derek R | ||
| 020 | _a81-297-1134-6 | ||
| 654 | _aCommerce and Management | ||
| 942 | _cBK | ||
| 245 |
_aCustomer satisfaction research management _bA comprehensive guide to integrating customer loyalty and satisfaction metrics |
||
| 260 |
_aPerson Education (Singapore) Pvt Ltd, India _c2005 |
||
| 082 | _a658.834 All | ||
| 300 | _axv,248 | ||
| 999 |
_c45854 _d45854 |
||