000 00341nam a2200121Ia 4500
100 _aShanmugasundaram, S (ed)
020 _a978-81-203-3326-0
942 _cBK
245 _aCostomer Relationship Managemant
_bmodern trends and perspectives
260 _aPrentice - Hall of India, New delhi
_c2008
082 _a658.812 Sha
300 _axix; 276
999 _c46282
_d46282