| 000 | 00377nam a2200133Ia 4500 | ||
|---|---|---|---|
| 100 | _aNageseara Rao, C Madhavi | ||
| 020 | _a81-7391-697-7 | ||
| 654 | _aCommerce and Management | ||
| 942 | _cBK | ||
| 245 | _aCustomer service excellence : trends and strategies | ||
| 260 |
_aKanishka Publishers Distributors, New Delhi _c2004 |
||
| 082 | _a658.562 CRao/Mad | ||
| 300 | _axiv,477p | ||
| 999 |
_c46891 _d46891 |
||