| 000 | 00398nam a2200133Ia 4500 | ||
|---|---|---|---|
| 100 | _aZeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D. & Pandit, Ajay | ||
| 020 | _a978-0-07-070099-4 | ||
| 250 | _a5th ed | ||
| 942 | _cBK | ||
| 245 |
_aServices marketing _bintegrating customer focus across the firm |
||
| 260 |
_aMcGraw - Hill, New Delhi _c2011 |
||
| 082 | _a658.8 Zei | ||
| 300 | _axxvii,763 | ||
| 999 |
_c47721 _d47721 |
||