000 00333nam a2200121Ia 4500
100 _aMohamed, H. Peeru & Sagadevan, A
020 _a9789325965119
942 _cBK
245 _aCustomer relationship management
_bA step by step approach
260 _aVikas Publishing House, Noida
_c2002
082 _a658.812 Moh
300 _axiii, 224
999 _c48626
_d48626