000 00288nam a2200121Ia 4500
100 _aTownend, Anni
020 _a978-1-4039-9344-1
942 _cBK
245 _aAssertiveness and diversity
260 _aPalgrave Macmillan, New York
_c2007
082 _a658.314 Tow
300 _axviii, 270
999 _c48696
_d48696