000 00334nam a2200157Ia 4500
100 _aDutta, Bholanath; Kavitha, B Rose
080 _a658
526 _dNTB
526 _aUG
366 _f20%
942 _cBK
245 _aService management
260 _aI. K. International
_bNew Delhi
_c2012
300 _axvii,174
546 _aE
999 _c54470
_d54470