000 00323nam a2200145Ia 4500
100 _aBalachandran, S
080 _a658.812
526 _dNTB
526 _aPG
942 _cBK
245 _aCustomer-driven services management .-81-7036-842-1
260 _aResponse Books
_bNew Delhi
_c1999
300 _a333
546 _aE
999 _c55181
_d55181