000 00340nam a2200157Ia 4500
100 _aSamuel K Ho
080 _aR
526 _dNTB
526 _aPG
654 _aCommerce and Management
942 _cBK
245 _aEncyclopaedia of Management, vol.3 : TQM
260 _aCrest
_bNew Delhi
_c1999 ,
300 _axii,292p
546 _aE
999 _c55486
_d55486