000 00351nam a2200157Ia 4500
100 _aPayne, Adrian
080 _a658.8
526 _dNTB
526 _aPG
654 _aCommerce and Management
942 _cBK
245 _aThe Essence of services marketing
260 _aPrentice-Hall of India
_bNew Delhi
_c2001
300 _ax,253
546 _aE
999 _c56475
_d56475