| 000 | 00465nam a2200157Ia 4500 | ||
|---|---|---|---|
| 100 | _aVavra, Terry G | ||
| 080 | _a658.812 | ||
| 526 | _dNTB | ||
| 526 | _aPG | ||
| 654 | _aCommerce and Management | ||
| 942 | _cBK | ||
| 245 | _aImproving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs | ||
| 260 |
_aWheeler _bNew Delhi _c1997 |
||
| 300 | _axviii, 490 | ||
| 546 | _aE | ||
| 999 |
_c56888 _d56888 |
||