| 000 | 00374nam a2200157Ia 4500 | ||
|---|---|---|---|
| 100 | _aKessler, Sheila | ||
| 080 | _a658.812 | ||
| 526 | _dNTB | ||
| 526 | _aPG | ||
| 654 | _aCommerce and Management | ||
| 942 | _cBK | ||
| 245 | _aMeasuring and managing cusotmer satisfaction : going for the gold | ||
| 260 |
_aWheeler _bNew Delhi _c1996 |
||
| 300 | _axii,228 | ||
| 546 | _aE | ||
| 999 |
_c56890 _d56890 |
||