000 00405nam a2200157Ia 4500
100 _aWoodruff, Robert & Gardial, Sarah F
080 _a658.812
526 _dNTB
526 _aPG
654 _aCommerce and Management
942 _cBK
245 _aLatest approaches to understanding customer values and satisfaction
260 _aInfinity Books
_bNew Delhi
_c2000
300 _axviii,338
546 _aE
999 _c56907
_d56907