000 00421nam a2200157Ia 4500
100 _aKhan, Khaled M
080 _a006.76/Kha/Man
526 _dNTB
526 _aPG
366 _f20
942 _cBK
245 _aManaging web services quality : measuring outcomes and effectiveness
_bmeasuring outcomes and effectiveness
260 _aInformation Science Reference
_bHershey
_c2009
300 _axxii,394
546 _aE
999 _c73330
_d73330