000 00385nam a2200157Ia 4500
082 _a658/Fit/Fit
100 _aFitzsimmons, Jamrs A
526 _dNTB
526 _aPG
366 _f15
942 _cBK
245 _aService management: operations strategy information technology 7th ed
260 _aNew Delhi
_bMcGraw Hill Education
_c2011
300 _axviii,541,ii
546 _aE
999 _c78369
_d78369