APA
Kandampully J. M. C. &. S. B. (., . (2004). Service quality management in hospitality, tourism and leisure. Jaico Publishing House, Mumbai: .
Chicago
Kandampully Jay Mok Connie & Sparks Beverley (ed.), . 2004. Service quality management in hospitality, tourism and leisure. Jaico Publishing House, Mumbai: .
Harvard
Kandampully J. M. C. &. S. B. (., . (2004). Service quality management in hospitality, tourism and leisure. Jaico Publishing House, Mumbai: .
MLA
Kandampully Jay Mok Connie & Sparks Beverley (ed.), . Service quality management in hospitality, tourism and leisure. Jaico Publishing House, Mumbai: . 2004.