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Capitalising on customers : an executive's guide to CRM

Seybold, Patricia B , Kramer, Mitchell I & Muneer, Muhamed

Capitalising on customers : an executive's guide to CRM - Vikas Publishing House, New Delhi 2005 - x,183

ISBN: 81-259-1874-4

Dewey Class. No.: 658.812 Sey

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Capitalising on customers : an executive's guide to CRM