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Managing the guest experience in hospitality

Robert C Ford, Cherrill P Heaton

Managing the guest experience in hospitality - Delmar Thomson Learing, New York c2000 - xxiv,432p

ISBN: 0-7668-1415-7

Subjects--Facted Index Terms:
Polytechnic - C & SP

Dewey Class. No.: 647.94 For/Hea

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Managing the guest experience in hospitality