APA
Metters R. K. K. &. P. M., . (2004). Successful service operations management. South-Western/Thomson Learning, Australia: .
Chicago
Metters Richard King-Metters Kathryn & Pullman Madeleine, . 2004. Successful service operations management. South-Western/Thomson Learning, Australia: .
Harvard
Metters R. K. K. &. P. M., . (2004). Successful service operations management. South-Western/Thomson Learning, Australia: .
MLA
Metters Richard King-Metters Kathryn & Pullman Madeleine, . Successful service operations management. South-Western/Thomson Learning, Australia: . 2004.