APA
John G Freeland, . (2003). The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability. Tata McGraw - Hill publ, New Delhi: .
Chicago
John G Freeland, . 2003. The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability. Tata McGraw - Hill publ, New Delhi: .
Harvard
John G Freeland, . (2003). The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability. Tata McGraw - Hill publ, New Delhi: .
MLA
John G Freeland, . The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability. Tata McGraw - Hill publ, New Delhi: . 2003.