APA
Patricia B Seybold M. I. K. a. M. M., . (2005). Capitalising on customers : an executive's guide to CRM. New Delhi: Vikas Publishing House.
Chicago
Patricia B Seybold Mitchell I Kramer and Muhamed Muneer, . 2005. Capitalising on customers : an executive's guide to CRM. New Delhi: Vikas Publishing House.
Harvard
Patricia B Seybold M. I. K. a. M. M., . (2005). Capitalising on customers : an executive's guide to CRM. New Delhi: Vikas Publishing House.
MLA
Patricia B Seybold Mitchell I Kramer and Muhamed Muneer, . Capitalising on customers : an executive's guide to CRM. New Delhi: Vikas Publishing House. 2005.